First, make sure you are using the Skyepack App (available at iTunes, Google Play, and Amazon App Store.) Using Skyepack through a mobile browser (Safari on an iPhone for example) will result in some lost functionality.

If you are using the App, and are still having problems, please check to see if there is an App update available.

If you have the most current version of the App, and are still experiencing issues, please send an email to and we’ll help you out!